Contact Information
Yes. Please log in and select the ‘Contact Us‘ link at the bottom of the page where you can submit your questions or comments. A consumer care team member will respond by email to your inquiry.
Correspondence Opt-Out
There are two simple ways to do this:
1. Update your “My Account” profile page by unchecking the email ‘opt In’ field at the bottom of the page
or 2. Fill out the form on the Contact Us page requesting that you be opted out of receiving emails.
Coupons
Physical and digital coupons for LD Cigarettes can be requested via the LD website at www.ldcigarettes.com/savings.
Once you have successfully logged-in to your account, the “Savings” section can be found as a selectable option in the menu along the top of the LD website. You can access this page directly at the following
Please note that all coupons are void in NY, NJ, MA, MN and where restricted or prohibited by law.
The LD website allows you to request physical coupons monthly, which will be mailed to you at your provided address in your “my account” section. Please note that coupons are not automatically mailed each month; you must manually log-in and request coupons every month that you wish to receive them. Requested coupons can take several weeks to arrive, as they are shipped in batches, not upon receipt of each individual request. Please ensure that your mailing address is correct prior to requesting physical coupons.
Fill out the form on the Contact Us requesting that you stop receiving physical mailers to your home.
I selected my monthly coupon, and it said I cannot get one because of my state. Why?
Due to government regulations, we cannot allow anyone that resides in NY, NJ, MA or MN and where prohibited and restricted by law to participate in any coupon program. We apologize for any inconvenience.
Due to government regulations, we cannot allow anyone that resides in NY, NJ, MA or MN and where prohibited and restricted by law to participate in any coupon program. We apologize for any inconvenience.
reCAPTCHA
The LD website is up and working as intended, but the error message you’re receiving may be due to your local connection to the site. The reCAPTCHA software monitors how users navigate the website to determine if they’re human or a “bot”. Unfortunately, troubleshooting tips are limited because the process is automated and based on your device’s connection.
However, some factors can unintentionally cause reCAPTCHA to fail. One common factor is an overly secure firewall on your network, which can block the necessary information for passing the reCAPTCHA test.
To potentially resolve the issue:
- Refresh the page once or twice after receiving a reCAPTCHA error and try logging in again.
- If you’re using a personal computer, temporarily disable your firewall settings and try again.
- If you’re using a VPN, make sure to disconnect from it before accessing the LD website.
· Alternatively, try accessing the website using a mobile device without connecting to Wi-Fi, as this may allow you to pass the CAPTCHA test and access the website.
These steps might help you bypass the error and successfully log in to the website.
Geolocation
Digital rebates & mobile coupons cannot be used in NJ, NY, MN, and MA and where prohibited and restricted by law, due to legal restrictions. The LD website does not display the Savings section in those states. If you receive an error message related to this issue, it means that your IP address is being flagged as originating from one of the restricted states, even if you’re not physically located there at the moment.
I am not in promotional banned state, but I’m restricted to access Digital Rebates & Mobile Coupons.
We are unable to override the restrictions placed on accessing Digital Rebates & Mobile Coupons due to legal requirements. The encryption system flags certain IP addresses as restricted, and we cannot bypass it. If you were able to access the website without any issues previously, it’s likely because you were using a different IP address, possibly from a different location or a different type of connection (wi-fi vs. wired, wireless carrier vs. traditional ISP). If you continue to encounter the “State Regulations” error, try connecting or disconnecting from wi-fi (depending on how you were connected when you received the error) or consider using a different device. Make sure you are disconnected from any VPN when accessing the LD website.
Account Activation
After registering your account on the LD website, you were sent an activation e-mail containing a link that must be clicked to complete the registration process. You could have alternatively elected to receive this code via text message which also requires you to click the verification link to complete your registration.
Please note that our auto-generated e-mails are likely to end up in the Promotions or Spam/Junk mail folders of your e-mail account, so we strongly suggest checking there if you do not see it in your inbox shortly. Please be sure to manually type your e-mail address and password into the log-in fields, rather than allowing your device or browser to autofill the information.
Invalid E-Mail
Please try manually typing in both your e-mail address and password, ensuring that you do not allow your browser to autofill any of the information for you. This error message is often displayed not because of an issue with the password, but because an erroneous space has been entered after the “.com” in the e-mail address, which was then saved as part of the browser’s autofill settings. The presence of any spaces in the e-mail field will result in an “invalid e-mail” error.
Age Verification Failure
The age verification process checks more than just the birthdate provided. It cross-references all submitted information with a database to confirm both the age and identity of the registrant. To increase the chances of passing verification, enter your information exactly as it appears on your driver’s license or state ID.
If you recently changed your name or address, the updated information may not pass verification as it may not be fully updated in the public record. In such cases, try entering the address you had three years ago.
Please note that we cannot manually verify age or bypass the verification process. All customers must successfully age verify with their personal information before accessing the LD website, as required by federal regulations.
Rebate Navigation
You must use a mobile device. After logging-in to your LD account on a mobile device the “Savings” page can be found in the navigation menu accessed by tapping the three horizontal lines in the top right corner of the LD website. You can access this page directly at the following link: https://ldcigarettes.com/savings/
To access the Savings page on your mobile browser, look for the “Digital Rebates” section. Please note that this option is not available on the desktop version of the site. In the Digital Rebates section, you can submit receipts for both individual packs and cartons of LD cigarettes. After submitting your receipt, you can choose to receive the rebate through PayPal or Venmo.
We recommend taking a photo of your receipt using your phone’s camera app before accessing the LD website. Then, when you’re on the website, simply select the pre-taken image from your phone to upload it, instead of taking a photo directly through the website. This method tends to work more smoothly for uploading your receipt.
Please note that LD digital rebates & mobile coupons are void in NJ, NY, MN, MA and where restricted or prohibited by law, and the Savings section will not appear as an option when accessing the LD website from those states.
Rewards Navigation
You can access the Rewards page in multiple ways:
- On the mobile LD website, it’s available in the drop-down menu located in the top right corner.
- On the desktop version of the LD website, you can find it as a selectable option along the top toolbar.
- On both the mobile and desktop sites, there is a yellow button in the bottom left corner of the page to access the Rewards page.
Please note that participation in the LD Rewards program is prohibited in the states of NY, NJ, MN, and MA and where prohibited and restricted by law, and accessing the website from any of those states will result in the Rewards menu not appearing as an option on the LD website.
Rebate Issue
For all concerns, inquiries, and redemption issues related to the receipt scanning rebate campaign please contact support@kou.pn.
They will be able to assist and answer specific questions related to the receipt image approval process, as well as advise you of the status of any pending rebates.
Please note that all rebate requests are manually reviewed and processed, and generally require several business days to be completed after submission.
Rewards Receipt Submission Processing
Receipt approval for the Rewards Program is a manual process, and we generally require 3-5 business days for points from an approved submission to be added to your account. Receipt submissions are ordinarily reviewed Monday through Friday (barring holidays). You can review your receipt submissions and their status in the “History” section of the Rewards menu on the LD website.
